ESA Pet Registry
(844) 442-2234 Get Your ESA Letter

Live Support

We are here to help

Start with the live chat. If you are still stuck, open a ticket and we will reply by email and on this page.

Live chat

Julia

AI support assistant ยท ESA Pet Registry

Hi, I'm Julia, the AI support assistant for ESA Pet Registry. Ask me about packages, how the process works, housing and travel basics, refunds or your account. For anything I can't settle, you can open a ticket on the Live Support page.

Julia is an AI assistant. She can make mistakes.

Signed in? Your past chats are saved; open the history icon in the chat.

Open a ticket

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Tickets are tied to your account, so we can email you a copy and keep every reply on one page.

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Request a feature

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Feature requests are saved with your account so we can tell you what we decide.

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Your tickets

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How it works

How the ticket system works

  1. 1

    You submit

    Open a ticket in Step 2 with what happened. A free account keeps every ticket in one place.

  2. 2

    We email you a copy

    The copy goes to the address on your account, so you have a record.

  3. 3

    We reply on this page and by email

    Most tickets get a reply the same day.

  4. 4

    You reply or mark it done

    Answer on the ticket page. A reply to a finished ticket reopens it.

What each status means

Open
New, we're on it
Your turn
We replied, your turn
In progress
We're working on it
Resolved or closed
Done

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